Trouble Ticketing System

Astatic Solutions' trouble ticketing system is a web-based system for keeping track of your service employees and their work orders. With our system, you'll never lose a work order again. You'll have a full searchable history of your clients' records. Each ticket can have an unlimited number of updates and each update can contain a 'parts' section to aid in correctly billing each work order. Multiple technicians can work on a work order and their hours are kept separately so commisions can be paid. Our ticketing system is priced on an ASP basis, with hosting included. Your work history stays safe and secure on our server that includes a RAID5 disk array and nightly backup.

Online Demo
Call today for a demo. One of our technicians will give you a full feature overview and walk you through the entire system.

Advanced Features

Some of the advanced features that set our system apart from the crowd include: * Five color-coded levels of priority with escalation. * Automatic notification of technicians (via email or cellular/pager text messaging) when a new ticket is created or an existing ticket is assigned to them. Different types of notification can be chosen based upon the priority of the ticket on a per-technician basis. * Integrates directly with MapQuest to provide your techs with directions to the customer's location. * The ability for a customer to log in to create their own work orders and view their job histories. * A custom report interface so that new reports can be created to suit your individual company's needs * Unlimited notes section for each client so critical information can be easily accessible to your techs.